2. Things to Remember / FAQ
You can setup one of each account types: OCENSMail, and/or up to 2 other IMAP based email accounts.
Once you setup OneMail and authenticate your account on your device - do not remove the app or your account unless you have full internet access to re-authenticate your account. You will not be able to re-authenticate your account via your satellite phone connection. Be sure to test the connection to your email account while on regular internet connections before leaving, especially if you have not used the service for awhile, as some authentication keys can auto expire requiring you to re-authenticate after a period of time.
Sizes observed in your header list are uncompressed sizes. In general, the download size can be much smaller.
FAQ
What is OneMail?
OneMail is a unique email app allowing you to efficiently check multiple email addresses through almost any channel, including satellite telephones, on your mobile iOS and Android devices.
Is there a desktop version of OneMail?
There is not. However, there is a full OCENSMail email application that is available for Windows and Mac providing access to your OCENSMail acocunt.
Is OneMail FREE?
While the OneMail app is free, it is designed to work with your active OCENSMail/OneMail account. You can visit www.ocens.com/OCENSMail to activate an account.
What email address do I use with OneMail?
OneMail will allow you to check your "@ocens.com" email account as well as some IMAP enabled email accounts (non 2FA).
My messages appear to be empty.
Be sure you are downloading the full message and not just the header information. When you first connect OneMail will download just the header information for your messages. This allows you to see what is waiting and then select just the email messages that you actually want. Tapping on the message flags it for download on your next connect. Once you connect again the full message will be downloaded and tapping on it again will now open the message.
What kind of connections can I use?
The technology behind OneMail is designed for use with low bandwidth satellite phones that operate on networks such as Iridium, Inmarsat, Globalstar, Thuraya and others. It does work equally well over standard cellular or WiFi connections.
What satellite devices are compatible with OneMail?
In addition to standard network/Wi-Fi connections - OneMail will work with most devices that are running on the following satellite networks:• Iridium, Inmarsat, Globalstar, Thuraya, KVH, and others.
How do I setup OneMail to connect via my satellite connection?
With your smartphone connected to your satellite device's WiFi connection - you will then look in the OneMail app Settings -> Connection Settings and then select the appropriate connection.
I get an error message when connecting via Sidekick
When you first connect via a Sidekick connection you may see the following message: "ERROR: unable to connect, please try again." This can happen on your first attempt to connect. At this time just attempt your connection again. If this error continues to pop up without ever making a successful connection, you will want to make sure your device is connected to the Sidekick WiFi and that your satellite device has good signal strength.