There could be a few reasons but if you are just starting out, its possible that your demo period has ended and you are trying to access OCENS’ Everon servers without an active account.
Other reasons that could explain why I am unable to download?
Check to be sure you are attached to the correct Wi-Fi device in your iPad’s General Settings. This is often a problem when users are running through a satellite Wi-Fi connection; SAGA is compatible with Iridium, Inmarsat and Globalstar satellite phones, our Sidekick Wi-Fi router as well as your local Wi-Fi connection (home, office, etc).
Ensure that the device you have selected as your Communication Method on the Connect page of SAGA is the same device you have selected in (1) above;
If you do have an active Everon account, be sure you have entered your correct username and password in the SAGA Preferences;
If using an Iridium GO!, check that username ‘guest’ and password ‘guest’ (each without the apostrophes) is entered as the Iridium GO! account username and password. You will see these on the screen after you change your Connection Method from Direct Connection to Iridium GO!
With any satellite device, verify that you have sufficient signal strength. If Iridium you should have a minimum of 4 to 5 signal bars on your phone in order to conduct a data transfer.
Check to see if iCloud Drive is ON and if it is turn it OFF. This is quite common. If iCloud is on, it will attempt to update once the connection is opened to your satellite device. It will fail to open but the process of its failure will interfere with access to the weather downloads. Go to your iPad Settings, find iCloud, and turn iCloud Drive from ON to OFF.
The firmware on your Iridium GO! Make sure this is current. Contact OCENS if you have a question about the latest GO! firmware version.
